Police Personnel Complaints

The Royse City Police Department’s goal is that every contact with officers from this department be positive and satisfactory. When that does not occur, we take these incidents very seriously and review them objectively. We investigate all misconduct allegations and quickly respond to inquiries about employee conduct and departmental policies and procedures.

Section 614.022 of the Texas Government Code requires that all complaints against police officers must be in writing and signed by the person making the complaint. To satisfy this provision of the law, we will require a signed written statement from the person aggrieved or a fact witness. This statement must be in the form of a signed letter, and once the letter has been verified, an investigation will begin.

Internal Affairs investigations are conducted to determine if any employee misconduct or rule violation occurred. Investigations will not be conducted for any of the following reasons:

  • Complaints relative to differences of opinion over the issuance of a traffic citation will not be investigated;
  • Complaints relative to the difference of opinion over guilt or innocence of a citizen will not be investigated, but will be properly adjudicated within the judicial system;
  • Complaints involving a citizens’ misunderstanding of Department Policy can be explained and resolved by a supervisor, or
  • Complaints relative to differences of opinion regarding contributing factors listed on an accident report will not be investigated.

Filing a Complaint

A person wishing to file a police complaint (PDF) should first contact a supervisor at the Royse City Police Department. The supervisor will explain the complaint process, which requires a signed letter of complaint verifying that it is not a fictitious letter that has been signed with a fictitious name. You may file a complaint by submitting a signed written statement or by downloading the complaint form below and forward it by email to, by U.S. Mail or submit in person at the Royse City Police Department.